Client Support Channels
A 1–Hour Support Ticket Response Guarantee
All your support requests will be dealt with in maximum 60 minutes after the trouble ticket or email has been submitted. If your issue needs additional assistance from an administrator, we will direct the trouble ticket or the e–mail to the person on duty, right away and will leave a note to inform you that more time will be needed for finding a solution. If you order our Managed Servers package, all of the server administration services included there will be completed whenever you desire.
A First–Rate Technical Support Service
We’ll be online for you 24/7 to reply to any inquiries that you may have regarding our Website Control Panel or any of the apps that we have installed for you on the dedicated web hosting server. If you also require help tackling server admin procedures, you can take a glance at our Managed Servers package, which includes backup space, weekly OS updates, server monitoring and rebooting procedures, as well as problem troubleshooting and installation services
An Easy–to–Navigate Help Section
Every dedicated server comes with our free Website Control Panel, which boasts an exhaustive knowledgebase and a selection of how–to video tutorials. Whenever you need help while working with the Website Control Panel, just hit the Help or Videos buttons in the upper right corner.