A 99.9% Server Uptime
Our cloud hosting platform is based on a reliable, world–class hardware configuration and a significantly customized Linux variation. So, regardless of what your site is, or how many visitors you’ve got, or even in case there is a denial–of–service attack, our servers will remain up and running and your web sites will stay online.
All cloud hosting service packages include a 99.9% server uptime guarantee. And no matter which datacenter you pick, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
Along with our cloud hosting platform, we’ve also set up our very own internal network in each one of our datacenters. Everything is based on enterprise–grade hardware elements supplied by Juniper. Moreover, on each router, we’ve set up a firewall with an elaborate algorithm in order to sift out all suspicious requests.
Thus, in all our datacenter facilities – in our data center in US, in our data center in UK, in our data center in FI, in our data center in Eastern Europe as well as in our data center in AU, you will take advantage of a 99.9% network uptime guarantee. And this guarantee is valid for all hosting packages in each and every datacenter.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have done everything to curtail all potential risks with our cloud hosting plans and despite the fact that we offer premium–quality tech support, there are instances when the customer simply isn’t satisfied with what we have to offer. Or he has to migrate to a more powerful web hosting service, like a VPS server or even a dedicated server.
That is the reason why our company offers a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you aren’t happy, you will get your money back.
24/7 Technical Support
We have mindfully picked each single member of our 24x7 support staff so that we can offer you the best possible support service that you can get. Each of our support engineers has many years of experience dealing with web hosting accounts behind his back, so they know what they are doing. Moreover, they are at your disposal 24–7–365 – you can reach them at any moment and they’ll respond back to you ASAP.
Their average response time is well under 20 minutes, whereas with other hosting firms you are forced to wait for days. What’s more, we offer you a 1–hour response time guarantee. Regardless of what happens, your enquiries will be responded to within 60 minutes.