If you’ve ever got any enquiries relating to the hosting service or if you experience a problem with your websites, you’ll need to touch base with the hosting company’s technical support team. It may not make any difference how promptly they will answer when you have a generic enquiry, but an issue like an ill-implemented application update, for instance, may result in your site becoming damaged or invisible on the web. And the longer you have to wait for the support team to lend you a helping hand, the longer the site will be inoperative. If you offer goods or services online, any downtime will harmfully influence your site and you can lose existing or potential customers. Lots of web hosting providers, predominantly resellers, respond to emails and tickets within twenty four hours, but in the Internet epoch that’s far too long, as customers will scarcely ever go back to a site that’s not functioning correctly over extended periods of time.

One-Hour Response Guarantee in Cloud Hosting

Our cloud hosting service feature a sixty-minute reply time guarantee, which suggests that irrespective of what inquiry or issue you might have, we’ll always be there to lend a hand. As a matter of fact, it seldom takes more than half an hour to get a problem solved or an inquiry answered, and this is valid for both sales and technical matters. Our help desk team representatives will be at your disposal 24/7, even on legal holidays and weekends, which goes to say that you’ll receive timely assistance at any time. We know precisely how costly time can be, so by the time we answer your email or support ticket, we’ll have probed into the matter and, in case we haven’t come up with a solution, we will supply you with more details about what you need to do on your end – if the circumstances demand this. With our support service, you can rest assured that there will be someone to lend you a hand right away, regardless of what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you post a ticket via your hosting Control Panel or write an email connected to your semi-dedicated server, you will obtain an answer within maximum 60 minutes. You can touch base with us at any time in regards to billing, technical or general issues and given that we’re available 24x7x365, you will always obtain assistance without any delay. Depending on the particular issue or question, we’ll supply you with more information, sort out the predicament if it’s been caused by something that is within our reach or inform you what to do on your end if you have to tweak a specific setting for a web-based app that we cannot access. You can just forget about waiting around for a day for every single reply. In fact, in the majority of cases we respond to tickets and emails within no more than 20 to 25 minutes.