If your hosting service provider provides live chat support, you're able to speak with an agent in real-time and find out useful info or get a problem resolved in a timely manner. The basic advantage of using chat rather than calling to consult with a live person is that you will need only a computer with access to the web, so that you will not pay any rates in the event that you are in a different state or country. What's more, it will be a lot quicker to copy and paste details for example domains, usernames or error messages i.e. details which are sometimes hard to give to the other side on the phone. The live chat is also a faster option to contact the website hosting company's support team as compared to using a ticketing system. Last, but not least, in the event that some issue requires a bit more time to be resolved, you're able to do something else entirely while you wait for support on the live chat, therefore you will not waste time - something that is not possible when you're on the telephone.

Live Chat Support in Cloud Hosting

As we consider the fact that many issues are quickly resolved when you speak with a live person, we supply a live chat service for all our potential and active customers. Our chat is online every single day and our customer support agents can assist you with a variety of questions and issues. In case you aren't our customer yet, you'll be able to find out more about our cloud hosting packages and the web hosting platform in general in order to make sure that your web sites will work properly on our servers. In case you already have an account and you have some questions or you encounter any kind of problems with any of our solutions, you can get in touch with us through our live chat and we will provide the necessary information or help you troubleshoot the issue. You will need to open a trouble ticket for specific issues that require more time or the expertise of a sysadmin, still for a variety of common problems you can get help right away.

Live Chat Support in Semi-dedicated Servers

We have live chat support that is accessible to all of our potential and present customers. In case you're searching for a new web hosting account, you're able to chat in real time to one of our representatives and receive more info about our semi-dedicated hosting service in order to choose the optimal package for your web sites. In the event that you already own an account with us, we will support you in a very timely manner with general, billing and first-level technicalissues. Although sometimes you will have to open a support ticket as there are issues that can't be resolved through a live chat, we will be able to help you with various common jobs, like setting up an email account in an email client or redirecting one domain to another. This way, you will receive prompt support and you'll save time and effort.