24/7 Customer Support in Cloud Hosting
We acknowledge the significance of getting assistance promptly, that's why our cloud hosting services come with 24/7 tech support along with several ways of contact. If you do not have an account yet, you can easily phone us or come on our live chat and talk to a live agent, so as to find out about our services or check if our servers meet the system requirements for your web sites. In this way, you'll never end up obtaining a service which you cannot use effectively. If you already have your website hosting account with us, you can also open a support ticket in your Hepsia hosting Control Panel when the issue is entirely technical or it needs more investigation. Unlike the vast majority of providers that you can find today, we respond to all the tickets within an hour, so you won't have to wait for an entire day. Our support services can be used round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
We're aware how important it is to receive prompt support, in particular when your website is not functioning efficiently for some reason. All our semi-dedicated hosting service include 24/7 customer and technical support, thus in case something happens, you will be able to use several methods to let us know - telephone line with multiple local numbers around the globe, live chat, email messages and support tickets. The first two options are for pre-sales, billing and basic issues, so if you do not have an account yet, for instance, you are able to get extra information about our services, or we can assist you with uncomplicated technical matters. The other two options are for strictly tech troubles or everything that is more time-consuming considering that it's much easier follow the dialogue between you and our support crew. The warranted max answer time for them is only 1 hour, the typical one - 15-20 min, therefore you won't need to wait for an entire day so as to receive assistance like you may need to do when using the services of various other service providers.
24/7 Customer Support in VPS Servers
If you acquire a VPS server through our company, you will be able to use a couple of different means of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general matters, we now have a couple of local phone numbers in the U.S.A., Great Britain and Australia plus a live chat service. If you're an existing customer and you want help with a technical issue which requires additional time to analyze or resolve, you can open a support ticket through your billing account or you can send an email message and we'll take care of the issue and send you a reply within 1 hour. The response time is warranted 24/7, including holidays and weekends, still for the majority of issues it takes a maximum of 30 minutes to receive assistance. The support service covers the VPS and all pre-installed software it includes, so in case you'd like to have help with third-party applications, you'll be able to check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to receive well-timed support in general, let alone when you run a whole server, that's why every single dedicated server that we supply includes 24/7 support with one-hour answer time guarantee regardless of the issue. The service is absolutely free for all of the issues with the server or the software that was installed by our admins during the setup, which means that you are able to contact us as many times as you'd like, even during holidays. You could either open a ticket from your billing area or you could send an email message, and the actual answer time for either rarely exceeds 30 minutes because we have administrators available twenty-four-seven. In case you want general information about our servers or you have some billing question/issue, you can also call one of the local telephone numbers that we have on as many as 3 different continents or you can use our live chat service and talk to an agent online. For third-party software assistance, we offer a Managed Services upgrade, which you can add to your server plan through the billing Control Panel.